{"id":5955,"date":"2026-09-06T13:51:29","date_gmt":"2026-09-06T11:51:29","guid":{"rendered":"https:\/\/preview.printella.pl\/complaints\/"},"modified":"2026-11-03T00:47:10","modified_gmt":"2026-11-02T23:47:10","slug":"complaints","status":"publish","type":"page","link":"https:\/\/preview.printella.pl\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"

As a customer, you may submit a complaint on the grounds that the Product does not conform to the contract.<\/p>\n

How to submit a complaint about a Product not conforming to the contract?<\/h2>\n

If the Product does not conform to the contract concluded, as a consumer you have the right to submit a complaint on the basis of the Consumer Rights Act of 30 May 2014.<\/p>\n

A complaint may be submitted in any form, but it is worth doing so in writing. To make the complaint procedure easier, the Seller provides:<\/p>\n

    \n
  1. an e-mail address: shop@printella.com<\/a>, to which you can send your complaint;<\/li>\n
  2. a postal address: Printella Sp. z o.o., ul. Stefana Batorego 18, 77-300 Cz\u0142uch\u00f3w, Poland;<\/li>\n
  3. a contact telephone number: +48 577 700 144.<\/li>\n<\/ol>\n

    If you send the Product back to the Seller as part of a complaint, protect it properly against damage in transit. Enclose a copy of the complaint and proof of purchase with the parcel.<\/p>\n

    Additional information<\/h2>\n

    Your right to submit a complaint about a Product not conforming to the contract is described in detail in \u00a79 of the Terms and Conditions<\/a>.<\/p>\n

    \n<\/svg><\/p>\n

    Remember that the Store does not accept shipments sent COD (cash on delivery).<\/p>\n<\/div>\n

    \n<\/svg><\/p>\n
    \n

    Complaint form (PDF)<\/p>\n

    \u2014 it is not mandatory, you may submit a complaint in any form.<\/p>\n<\/div>\n

    <\/svg>Download PDF<\/a>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    As a customer, you may submit a complaint on the grounds that the Product does not conform to the contract. How to submit a complaint about a Product not conforming to the contract? If the Product does not conform to the contract concluded, as a consumer you have the right to submit a complaint on […]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5955","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/preview.printella.pl\/en\/wp-json\/wp\/v2\/pages\/5955","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/preview.printella.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/preview.printella.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/preview.printella.pl\/en\/wp-json\/wp\/v2\/comments?post=5955"}],"version-history":[{"count":1,"href":"https:\/\/preview.printella.pl\/en\/wp-json\/wp\/v2\/pages\/5955\/revisions"}],"predecessor-version":[{"id":7176,"href":"https:\/\/preview.printella.pl\/en\/wp-json\/wp\/v2\/pages\/5955\/revisions\/7176"}],"wp:attachment":[{"href":"https:\/\/preview.printella.pl\/en\/wp-json\/wp\/v2\/media?parent=5955"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}